Medical customer service Agents

Call Center Job-Medical Customer Service (One of Egypt’s Leading Pharmaceutical Companies)

Job Title: Call Center Agent – Medical Customer Service

Location: Maadi – Corniche El Nil – Cairo

Eligible Candidates: Graduates of Pharmacy, Science (Biology), or Veterinary Medicine

Key Responsibilities

1. Respond to customer inquiries and provide accurate medical information regarding available medications and treatments.
2. Handle inquiries related to patients with Type 1 & Type 2 Diabetes, Obesity, Hemophilia, and Growth Disorders.
3. Conduct follow-up calls with patients to ensure proper medication use.
4. Record observations and report any side effects through surveys and follow-up calls.
5. Work as part of a team committed to delivering exceptional medical customer service and ensuring customer satisfaction.

Requirements

1. Graduates of Pharmacy, Science (Biology), or Veterinary Medicine.
2. Good command of English.
3. Strong computer literacy with accuracy and speed.
4. Maximum age: 35 years.
5. Excellent communication skills and professional customer handling abilities.

Work Schedule & Shifts

Rotational morning shifts:

▪ 10:00 AM – 6:00 PM

▪ 11:00 AM – 7:00 PM

▪ 12:00 PM – 8:00 PM

Two consecutive days off per week (rotational monthly).

Salary & Packages

Total Monthly Gross Salary: EGP 9,000

▪ EGP 8,000 Basic Salary

▪ EGP 1,000 Performance Bonus

Net Monthly Salary after taxes and insurance: EGP 7,591

Benefits

1. Social Insurance
2. Medical Insurance
3. Professional work environment within one of Egypt’s leading pharmaceutical companies