Bilingual Customer service Agent

NAOS CX is Hiring -Customer Service Representative (Arabic & English)

Job Title: Customer Service Representative

Location: Giza, Egypt

Key Responsibilities

1. Handle inbound customer inquiries in both Arabic and English with professionalism.
   
2. Conduct outbound follow-up calls when needed.
   
3. Provide accurate, timely, and courteous resolutions to customer issues.
   
4. Document all customer interactions with attention to detail.
   

Requirements

1. English proficiency: B2 level minimum.
   
2. Previous customer service experience is a plus.
   
3. Ready to start immediately.
   
4. Graduates.
   
5. Giza residents preferred.

Work Schedule & Shift Details

1. Morning and rotational shifts available.
   
2. Female representatives’ last shift ends at 7:00 PM.
   
3. 9 working hours per day (including breaks).
   
4. 2 rotational days off per week.

Work Schedule & Shift Details

For Males (Rotational Night Shifts):

1. 05:00 PM – 01:00 AM
2. 01:00 AM – 09:00 AM

For Females (Fixed Morning Shift):

1. 09:00 AM – 07:00 PM

Compensation Package

Morning Shift (Females):

1. Base Salary: EGP 12,800(Gross)
2. KPI Bonus: EGP 1,000
3. Morning Shift Transportation Allowance: EGP 2,000

Total Gross: EGP 15,800

Total Net: EGP 12,628

Night Shift (Males):

1. Base Salary: EGP 12,800 (Gross)
2. KPI Bonus: EGP 1,000
3. Night Shift Transportation Allowance: EGP 3,000

Total Gross: EGP 17,300

Total Net: EGP 13,827

Benefits

1. Social & Medical insurance.
   
2. Friendly and professional environment.
   
3. Immediate hiring and onboarding.
   

Why Join NAOS CX?

1. Competitive salary and benefits package.
   
2. Structured career growth opportunities.
   
3. Supportive and professional work culture.